Introduction

Banking Grievance Redressal Portal for MSMEs
Your Voice for Fair Banking Practices

The Federation of Indian Micro and Small & Medium Enterprises (FISME) is proud to launch the MSME Banking Grievance Portal, a dedicated online platform designed to address the banking-related concerns and grievances of Micro, Small and Medium Enterprises (MSMEs) in India.

FISME recognizes the crucial role MSMEs play in India's economic growth and development. We understand that access to fair and transparent banking services is essential for their success.

Challenges faced by MSMEs while deealing with Banks

1.

Unfair lending practices

High interest rates, unreasonable collateral demands, and lack of transparency in loan terms.

2.

Delayed payments

Difficulty in receiving timely payments from customers, leading to cash flow problems.

3.

Poor customer service

Unresponsive bank staff, unhelpful grievance redressal mechanisms, and lack of communication.

Transparency

All information related to the grievance redressal process will be transparent and accessible to MSMEs.

Fairness

Grievances will be investigated objectively and resolved in a fair and just manner.

Empowerment

We empower MSMEs with the knowledge and resources they need to stand up for their rights and access fair banking services.

our methodology

Addressing these challenges by providing a platform for MSMEs

1

Register their grievances

MSMEs can easily register their complaints online, providing details of their issue and any supporting documentation.

2

Track their complaints

A user-friendly dashboard allows MSMEs to track the progress of their grievances and receive updates on resolutions.

3

Seek assistance

The portal provides access to information resources, legal aid, and expert advice on MSME banking issues.

4

Build a community

MSMEs can connect with other businesses and share their experiences to build a stronger voice and advocate for their rights.

We would love
to hear from you!

  • Phone: +91-11-26187948
  • Email: team@bankgrievances.com
  • Social: facebook twitter instagram

An initiative by Federation of Indian Micro and Small and Medium Enterprises